Who we are
We combine insightful ideas with jaw-dropping creativity to make your brand unbeatable.
What makes us different?
Design led.
As a marketing agency, design is in our DNA, so don’t be surprised if we end up caring more about your branding than you do.
Multi-disciplinary.
Everything we create is done in house, from bold brands and captivating videos to world-class websites. We’re control freaks, so we don’t outsource.
Strategic thinkers.
Strategy and purpose feed all of our creative ideas as an agency. We want to understand the bigger picture so we can deliver something that will make a real difference. No vanity exercises allowed.
Our values
Here at Kensa, we make awesome stuff – but we try to be decent human beings while we’re at it, too. We believe in being:
Elite, not elitist.
We care about delivering high-quality work that we can all be proud of, but we never forget it’s your brand we’re working on. And we want you along for the ride.
On your side.
Your success is our success. We want you to see fantastic results then come back for more. We have no desire to tie you in with shady small print or easily exploited retainers.
Straightforward.
We want you to see fantastic results then come back for more. We have no desire to tie you in with shady smallprint or easily exploited retainers. You’ll receive itemised estimates with multiple options at a standard hourly rate. And the price will only ever change if your brief does.
Realistic
We’re all about providing options, not obstacles. As a full-service marketing agency, we can do the heavy lifting for you or we can build a blueprint and hand over to your in house team.
Communication style
Whether it’s written or verbal, how we speak to our customers is just as important as what we say. Here’s a few golden rules to help you get it right:
Casual
Speak like a human. Sure, we can help with that. Can we jump on a call for a quick chat? Just drop me an email.
Honest
Be open, honest and straight to the point. Being clear helps reduce unnecessary stress for everyone.
Helpful
Offer solutions, not problems. We can't do everything, but what we can do is X, Y or Z.
Supportive
Use positive language and reassure. “All we need from you is XYZ, leave the rest to us.”
Formal
Avoid corporate language at all costs. It makes you sound boring, cold and mildly threatening.
Insincere
Don’t try and pull the wool over anyone’s eyes. It’s not cool, and you’ll probably end up looking stupid.
Inflexible
If we can, we bend over backwards to help our clients. You can say no, but don’t be a dick about it.
Matter-of-fact
Help people understand what they need to know, in simple terms. Don't blind them with technical jargon. Nobody likes a know-it-all.
Tone of voice
Kensa Creative’s brand personality is the “Playful Freethinker” (CFIM).
- We speak directly to our audience as “you”, not “our customers”.
- We contract words “we’re” not “we are”
- Proper punctuation always.
- Excessive exclamation is banned!!!
- A clever pun is always welcome.
- We can be slightly sarcastic without being rude or disrespectful.